Police Box ("Koban") System
If you think that you may have been infected by COVID-19 and wish to go to a hospital, please refer to the Medical Services.
Kyoto Novel Coronavirus Medical Consultation Center
(open 24 hours a day, 365 days a year; this consultation center is for Kyoto Prefecture as well as Kyoto City)
Languages: Consultation in English, Korean, Portuguese, Spanish, and Vietnamese is available from 10 AM to 8 PM, Thai from 9 AM to 6 PM.
※If you are having trouble during holidays or night, please call the Kyoto Novel Coronavirus Medical Consultation Center.
119 is the direct-dial free phone number for non-criminal emergencies
【How to use the 119-emergency number】
1. Dial 119 on any phone.
*The call is free of charge from public and mobile phones. In Kyoto city, you can make an emergency call in English, Chinese, Korean, Spanish, or Portuguese by dialing the emergency number（119） .
If you don’t speak Japanese, tell the operator either “fire” or “emergency” in any of these languages. Hang on until the operator connects you to an appropriate interpreter.
2. Clearly describe what has happened.
3. Tell the location and, if possible, the address of the place where the emergency has occurred or is occurring.
In the event that you become ill while traveling in Kyoto, medical supplies may be purchased at one of the many local pharmacies. There are many hospitals in Kyoto, ranging from small clinics to large institutions. Credit cards are rarely accepted at Japanese hospitals and pharmacies. If you are insured for medical care, obtain a list of acceptable overseas hospitals from your insurer. In many cases, your hospital bills will be covered by the insurance.
Hospitals with English-Speaking Doctors
Guide on Fire and Disaster Prevention Measures for international Residents
The content is based on the Fire Disaster Prevention Pamphlet, a multilingual pamphlet written in English, Chinese, Korean, and Japanese. Learn how to protect yourself from an earthquake, and how to call an ambulance or a fire engine in an emergency.
Fire at your hotel! What should you do?
This is a video that summarizes the initial actions that guests should take in case of a fire at a small-scale accommodation facility.
1. Avoid the heat and high humidity
- Adjust room temperature by using an air conditioner, etc.
- Take it easy on hot days and hours.
- Wear breathable clothes
- Be especially careful on days when the temperature suddenly rises.
２. Rehydrate frequently
- Rehydrate before you feel thirsty.
- Make sure to take enough sodium when you sweat a lot.
3. Take a rest
- Take frequent breaks and avoid hard activities.
4. Manage your physical condition
- Check the weather forecast and heatstroke index.
- Eat balanced meals, sleep well, and exercise moderately.
We can all help to reduce the number of heatstroke cases to zero.（Japan Weather Association）